Pesco Online Bills

Peshawar Electric Supply Company

Extension Of Due Date and Installment Powers

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EXTENSION OF DUE DATE FOR PAYMENT AND INSTALLMENTS OF ELECTRICITY BILLS:

Competent Officer
Extension of due date for payment of bills
Installments of Bills

SDO/AM(O) RO/AM(CS)

 Maximum 03 days for bills up to Rs. 50,000/- 03 monthly installments for amount of bill up to Rs. 50,000/-

XEN/DM(O)

 Maximum 03 days for bills up to Rs. 200,000/- 03 monthly installments for amount of bill up to Rs. 200,000/-

SE/Manager (O)

 Maximum 05 days for bills up to Rs. 500,000/- 04 monthly installments for amount of bill up to Rs. 500,000/-
Director Commercial Maximum 05 days for bills up to Rs. 1000,000/- 05 monthly installments for amount of bill up to Rs. 1000,000/-

CSD

 Maximum 08 days for bills up to Rs. 20 Million 12 monthly installments for amount of bill up to Rs. 20 Million

CEO

 Maximum 10 days for all amount Full powers for all amount

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Safety Guide

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SAFETY RULES AND SAFETY GUIDE

SAFETY GUIDE:

  1. Avoid to  use bare wires and conductors for electricity extensions.
  2. Remember to use proper plugs and switches.
  3. Never use electricity cables for hanging clothes.
  4. Please use automatic voltage regulator with delayed start for deep freezers, refrigerator and televisions etc.
  5. For Appliances safety use proper capacitors MCBs (Miniature Circuit Breakers) with air-conditioners.
  6. Keep away and never touch metallic parts of the washing machine, electric motors and pedestal fans with out removing electricity connections.
  7. Use of proper size fuses at each stage to avoid electric shock.

CONSERVATION OF ELECTRICITY

  1. To save electricity cut down unwanted switch off lights, machinery and other electrical appliances when not in use.
  2. Use good quality florescent lamps and mercury vapor lamps in place of conventional electric lamps.
  3. Use electricity saving devices and proper size capacitors for fans, motors i.e. inductive loading.

    SAFETY TRAINING

    We take professional safety very seriously. Safety seminars and trainings are regularly held in subsections to ensure that workers are observing all safety precautions. At Pesco, employee safety is a top priority in the business plan. We consider safety to be our core business value. Pesco is committed to being a regional and national leader in security and all management must ensure that this is part of its business plans. Pesco is currently moving towards its vision of compliance, which creates an incident-free environment for the company.

    SAFETY AT HOME

    There is much more death-causing energy due to the presence of electricity at the available voltage and current. It can also be helpful to replace the light bulb without plugging it in, as touching the straight part of the outlet can kill a person.

All electrical systems can be harmful. Electricity can be “static” or “dynamic”. Dynamic electricity is the even movement of electrons along a conductor (also called electric current). Conductors are materials that allow electrical conduction through them. Most of the minerals are isolated. The human body is also a conductor. Charge builds up at the level of static electricity due to contact and friction with another surface. This contact / friction causes the accumulation of electrons at one level and the loss of electrons at another level. Without a conductor, there can be no electricity. The electricity will create a “path” or “loop”. When a device (such as an electrical appliance) is connected, power from the plug returns to the device and power source. This is also known as making or completing electrical circuits.

        Electric Currant Causes Flowing Injuries.

When people are caught in an electrical circuit, they are injured. Humans are much more adaptable than the Earth (the one on which we stand), which means that if there is no other easy way, then electricity will try to flow out of our bodies. There are four main types of injury: electric shock (fatal), electric shock, burns, and falls. These injuries can occur in different ways.

  • Direct contact with bare dynamic conductors or parts of the circuit. When electrical current passes through our bodies, it can interfere with normal electrical signals between the brain and our muscles (for example, the heart stops beating properly, stops breathing, or cramps).
  • When electricity loads a person through a conductor / power line with a grounded gas (such as air) (providing an alternative grounded path for the electrical current).
  • Objects and materials that burn heat, including electricity that burns, ignite flames that burn heat, or are ignited by electric shock or electrical heating systems. Sudden contact burns can burn internal tissues, leaving only very small sores on the outside of the skin.
  • Heat is spread from heat by an electric arc flash. The ultraviolet (UV) and infrared (IR) rays emitted by arc flash can also damage your eyes.
  • An arc blast can include a potential pressure wave released from an arc flash. This wave can cause physical injury, collapse of the lungs, or create noise that can damage your hearing.
  • Muscle cramps or shock reactions can cause a person to fall off a ladder, scaffold, or air bucket. Falling can cause serious injury.

        Precautions To Be Used if I Think I Am Too Close To Overhead Power Lines?

Do not work near power lines. When working, driving, parking, or storing equipment over power lines above 15 meters (49 feet), contact Pesco. If you need to be near power lines, you should first contact Pesco and we will help you. If your car is connected to the mains:

  • Don’t get out of the car.
  • Call Pesco 1122 Customer Support for assistance.
  • Wait for the Pesco staff to arrive and they will tell you when to get out of the car.
  • Never try to save another person if you are not trained to do so. If you need to get out of the car (for exampPle, your car is on fire), jump as far as possible – at least 45-60 cm (1.5-2 feet) at any time, or do not touch the load or the ground. …
  • Keep your legs, feet, and arms close to your body.
  • Keep your legs together (groping) and move forward, changing legs.
  • Never spread your legs, or you may be subject to psychological shock or electric shock.
  • Move at least 10 meters away from the machine before taking the smallest step.
  • Do not enter electrical substations or other specified locations.

      Some General Safety Tips To Avoid From Serious Loss When Working With or Near Electricity?

  • Inspect the carry cord and connected components, extension cords, power rails, and electrical fittings for damage or wear before each use.
  • Repair or replace damaged equipment immediately.
  • Always press the extension cord against walls or floor as needed. Nails and staples can damage the extension cord, resulting in fire and risk of injury.
  • Use extension cords or devices rated for current or power levels.
  • Be aware that excessively hot or hot warehouses can be a sign of unsafe electrical wiring conditions.
  • Connect all cords or extension cords to these outlets, and use only if wiring has been checked by a qualified electrician.
  • Always use a ladder with non-conductive side rails (such as fiberglass) when working on or near power or electrical lines.
  • Keep halogen bulbs away from flammable materials such as fabrics or curtains. Halogen lamps can be very hot and can cause a fire. Wet or humid places are more susceptible to the risk of electric shock.
  • Install ground fault circuit breakers (also called circuit breakers) because they will shut off electricity before death or serious injury occurs.
  • Use a portable built-in circuit breaker if you are not sure that the circuit you are plugging into is shielded from the circuit breaker. Make sure the open receptacle crates are made of non-conductive material. Know where the board and circuit breakers are in an emergency.
  • Clearly identify all circuit breakers and fuse boxes. Each key must be clearly identified in relation to the store or item to which it belongs.
  • Do not use plugs or cables that expose wires.
  • Do not use a portable cord and electrical appliances connected to an outlet with the screens removed.
  • Do not block access to panels, circuit breakers or fuse boxes.
  • Do not touch people or electrical devices in case of electric shock. Always disconnect the power supply first.

     Some Tips For Working With Power Tools?

  • Switch all tools OFF before connecting them to a power supply.
  • Disconnect and lockout the power supply before completing any maintenance work tasks or making adjustments.
  • Ensure tools are properly grounded or double-insulated. The grounded equipment must have an approved 3-wire cord with a 3-prong plug. This plug should be plugged in a properly grounded 3-pole outlet.
  • Test all tools for effective grounding with a continuity tester or a Circuit-breaker before use.
  • Do not bypass the on/off switch and operate the tools by connecting and disconnecting the power cord.
  • Do not use electrical equipment in wet conditions or damp locations unless the equipment is connected to a Circuit-breaker.
  • Do not clean tools with flammable or toxic solvents.
  • Do not operate tools in an area containing explosive vapors or gases, unless they are intrinsically safe and only if you follow the manufacturer’s guidelines.

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Net Metering

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What is Net Metering in Pakistan?

Introduction:

For Pakistani consumers who intend to build or own a renewable energy facility, electricity policy is called a net meter in Pakistan. This electricity policy allows them to generate electricity not only for their own needs, but also to provide additional capacity in the national energy system. This additional energy is then used during periods of low consumption or during periods when the renewable energy facility is not producing enough energy to meet the needs of consumers. In such cases, the user will be compensated in one of two ways: Pay less utility bills Pay more energy than you need The agreement stipulates how consumers will receive compensation through the appropriate disco. In September 2015, NEPRA issued net metering rules that allowed Pakistani discos to buy more electricity generated by consumers to channel it to units used on the grid. According to these rules, each PNN customer with a three-phase connection can use the installation of a network metering unit for renewable energy on a small scale – 1 kW – 1 MW. Renewable energy is a long term energy solution. During the life of the system, solar photovoltaic technology provides access to economical energy sources. Commercial and residential consumers can convert their electricity bills to renewable energy (RE).What is Net Metering in Pakistan

 

Net Metering 4Net Metering 1Net Metering 2Net Metering 3

Net Metering in Pakistan: How to Apply?

Net Metering Application: Each applicant who complies with the DPR requirements under the NEPRA rules submits their application along with the required documents to the applicant’s office.

Acknowledgement of the application: The receipt of the application is then confirmed by Disco, which will notify the applicant when the application has been fully completed. This will be done within 5 business days after receiving your order.

In case an application form is incomplete: If any of the applicable information is incomplete or if you have not provided the requested document, the applicant will notify Disco of providing that information or document within 7 days of sending the notice.

Initial Review:

Once your application has been received and completed as required, an initial review will be conducted to determine if the applicant meets the communications requirements, subject to additional requirements. This initial review will be completed within 20 business days.

Preliminary review: Technical feasibility  

When initial verification indicates that the proposed equipment is unacceptable, Disco will return the request within 3 business days and the applicant will be informed of the reason.

AGREEMENT

After meeting with the disco, the applicant is eligible to become general manager and both parties will sign an agreement. This will happen within ten business days.

GENERATION LICENSE

A copy of the agreement between the parties will be sent to NEPRA within 7 business days after the applicant signs the disco agreement.

CONNECTION CHARGE ESTIMATE

Following this agreement, regardless of whether Disco decides to modify or upgrade the network, Disco will provide the applicant with a CCE (Connection Fee Estimate) to facilitate the proposed connection, which includes installation. M.

Applicants who need no modification or upgradation, will not receive a CCE, directly after the agreement.

CCE: PAYMENT OF

The applicant will submit the CCE (connection fee estimate) to the relevant bank, after which he will inform the disco office in writing.

This payment should be paid as suggested in the CCE, dispatched by the DISCO in 20 days after it was issued.

INTERCONNECTION FACILITY:

Once paid by the applicant, the installation and handling of the connector proposed by the authorities will be handled by the disco within 30 days. This is because the alternator is distributed by NEPRA after checking the breeding license.

FEE:

The charges which will be paid for the authorization of net metering in Pakistan at the suggested facility are as stated below:

  • The distributed generator will be responsible for all costs associated with the interconnection facilities, including the installation of the meter at the interconnection point.
  • Distributed generators can manage the additional costs that mainly arise from discos.
  • In addition to the provision and maintenance of interworking services, improvements can also be made to the system.
  • The one-time shutdown fee, as shown below, will be paid by the NEPRA Distributor Distributor via a payment order for the issuance of the Generation License.

FEE PAYABLE BY APPLICANT SIZE OF DG AMENITY / FACILITY

Free                   0   to 20     kilowatt

Rs. 500             20 to 50      kilowatt

Rs. 1,000          50 to 100    kilowatt

Rs. 5,000         100 to 1000 kilowatt

For Apply  Net Metering Click on Link Given Below

Apply Online Net Metering

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New Connection Procedure

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How to Apply For New Connection

All the information about new connection procedure are available in the pdf file. How to apply for new connection so you can understand the procedure and agreement term and condition required for new connation.

 

  1. (A&A) Application & Agreement form for Domestic & Commercial Connection for load up to 4kw
  2. A&A) Application & Agreement ( form for Domestic & Commercial Connection for load above 4kw and all other customer categories of all loads
  3. Application Requirements (for new connections, extension of load, reduction of load change of tariff, change of name)
  4. Specimen Undertaking forms (for new connections, extension of load, reduction of load change of tariff, change of name)
  5. Term & Conditions for B-3,B-4 & Company
  6. Back to Home Page

Apply For New Connection Online

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If you would like to Install a new PESCO connection at home, shop, office or anywhere else, you can also place an order online. Here’s how you can apply for a new PESCO connection at home.

Often people don’t know that the applications for PESCO new connection are accepted online too. They visit PESCO service offices. After lot of hard work they can manage to get a connection but  if you can get a PESCO connection just by submitting an application while staying at home. Then no need to go to offices for a new connection.

Now you don’t have to go to the PESCO office to learn how to apply for a new connection or get an application form. Here we will tell you about an online portal where you can apply for a new connection to PESCO.

Below are the details of the application procedure, step by step, for your convenience. So you can apply online for a new connection to PESCO.

  • First of all, go to the PESCO website for downloading the form and submitting the application online. PESCO website is pesco.gov.pk.
  • Then, click on the “New Connection Option”.
  • After that, click on “Apply New Connection”

After clicking on the “Create a new connection” option, you will be able to view the application form. After viewing the form, here are the steps to help you apply for a new connection online.

  1. First, you need to select the type of connection and its purpose. Whether you need home, commercial, industrial, agricultural transport, Tube well, temporary, utility service, residential settlements or street lighting connection. Choose the option that suits you.
  2. Now enter NTN and STRN.
  3. After that, there will be a list of different energy companies for the respective regions and areas. Here you must select “PESCO” to connect to PESCO again.
  4. Then , select your sub division.
  5. After choosing a unit, determine your state, that is, whether you own or rent land.
  6. You will then need to enter your credentials such as CNIC, your name, your father’s or mother’s name, current address, and contact number.
  7. After entering your credentials, enter your contact information. If it is the same as above, check the “As above” checkbox.
  8. Then you will need to enter the details and information about the building and the area.
  9. Next, select the company that installed the meter and attach the necessary documents.
  10. There you will see some conditions. Please read it carefully and check the box “I agree” for further actions if you agree.
  11. Finally, hit “Submit” and you’re done! Your application has been sent to PESCO.

This is the age of the internet, and if you use it right, you can do whatever you want. Instead of spending a lot of time and frequent office visits, you can submit forms online at home. Plus, you can check PESCO bill online, use a PESCO calculator and file complaints with just a few clicks on your phone or computer.

For your easement here is the demo pictures to follow for submission of new connection online.

Pesco Bill Calculator 2023

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HOW PESCO BILL CALCULATOR WORKS IN NOVEMBER 2022?

LATEST PESCO ONLINE BILL CALCULATOR REVISED BY NEPRA , 2023

Pescobill.net provide  your the Latest and  free online bill calculator November,2022

After the gathering all necessary information from NEPRA the new and accurate Bill Calculator has been updated for the consumer of PESCO and rest of All other DISCO’s. So without any hesitation the consumer of PESCO can calculate their bills before the bill distributer deliver the bill. It is made easy for the consumer of PESCO to check how much bill will be generated for the next month in a single click online. It will generate the original bill without Cost of FPA.  We work for the betterment of the consumers of pesco, so that they can feel free from any problem related to the electricity bill of pesco.

Here you can calculate your estimated bill online. So you can manage your electricity bill before it appear to you by the PESCO bill distributer.

PESCO bill calculator is based on the NEPRA FINAL AND NEW Rates as provided in 2023. It is easy way to calculate your bill but just putting your desire units in the link given on right side.

PESCO bill calculator shows the actual amount which will be in the next month. PESCO bill calculator shows the amount after including the all taxes i.e FC surcharge, GST, PTV FEE, INCOME TAX, E.D , FUEL PRICE adjustment.

PESCO BILL SLABS AND PER UNIT RATES

Here is a complete list of slab and rates per unit for consumers information. These units prices are defined by NEPRA in OCTOBER 2022. Units rate are without taxes and taxes are induced in the total bill generated by the bill calculator.

A LIFE LINE CONSUMER (PROTECTED CONSUMER)

UNITS

RATE Rs.

UP TO 50 Life Line

3.95

01 TO 100 Life Line

7.74

1 TO 100

7.74

100 TO 200

10.06

Here is the new tariff rate list given below to calculate your pesco bill with the help of this chart.

NON-PROTECTED CONSUMER

UNITS 

RATE(Rs)

1 TO 100

13.48

101 T 200

18.95

201 TO 300

22.14

301 TO 400

25.53

401 TO 500

27.74

501 TP 600

29.16

601 TO 700

30.30

701 TO 800

35.32

800 AND ABOVE

31.40

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Fesco Bill

IESCO Bill

Tarif Guide

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b)For Sanctioned load 5 kW & above

Peak Off-Peak
Time Of Use – 34.39 8.07
As per the Authority’s decision residential consumers will be given the benifits of only one previous slab.
Under tariff A-1, there shall be minimum monthly customer charge at the following rates even if no energy is consumed.
a) Single Phase Connections: Rs. 75/- per consumer per month
b) Three Phase Connections: Rs. 150 /- per consumer per month
A-2 GENERAL SUPPLY TARIFF – COMMERCIAL
a) For Sanctioned load upto 5 kW – 30.25
b) For Sanctioned load 5 kW & above 500 – 31.93
Peak Off-Peak
c) Time Of Use 500 33.85 27.88
Under tariff A-2, there shall be minimum monthly charges at the following rates even if no energy is consumed.
a) Single Phase Connections: Rs. 175/- per consumer per month
b) Three Phase Connections: Rs. 350 /- per consumer per month
A-3 GENERAL SERVICES
a) General Services  – – 29.81
Under tariff A-3, there shall be minimum monthly charges at the following rates even if no energy is consumed.
a) Single Phase Connections: Rs. 175/- per consumer per month
b) Three Phase Connections:  Rs. 350 /- per consumer per month
B – INDUSTRIAL
B1 Up To 25 kW (at 400/230 Volts) – – 26.83
B2(a) Exceeding 25-500 kW (at 400 Volts) 500 – 26.33
Time Of Use Peak Off-Peak
B1(b) Upto 25 kW – 30.39 24.83
B2(b) Exceeding 25-500 kW (at 400 Volts) 500 30.33 24.62
B3 For All Loads up to 5000 kW (at 11,33 kV) 460 3033 24.53
B4 For All Loads (at 66,132 kV & above) 460 30.33 24.43
For B1 consumers there shall be a fixed minimum charge of Rs. 350 per month.
For B2 consumers there shall be a fixed minimum charge of Rs. 2,000 per month.
For B3 consumers there shall be a fixed minimum charge of Rs. 50,000 per month.
For B4 consumers there shall be a fixed minimum charge of Rs. 500,000 per month.
C – SINGLE-POINT SUPPLY
C -1 For supply at 400/230 Volts – –
a) Sanctioned load less than 5 kW – – 30.93
b) Sanctioned load above 5 kW & up to 500 kW 500 – 30.43
C -2(a) For supply at 11,33 kV up to and including 5000 kW 460 – 30.23
C -3(a) For supply at 66 kV & above and sanctioned load above 5000 kW 440 27.05 33.85
Time Of Use (Optional) Peak Off-Peak
C -1(c) For supply at 400/230 Volts above 5 kW & up to 500 kW 440 23.55 33.85
C -2(b) For supply at 11,33 kV up to and including 5000 kW 420 23.55 33.85
C -3(b) For supply at 66 kV & above and sanctioned load above 5000 kW 400 23.55 33.85
D – AGRICULTURE TARIFF
D-1(a) SCARP less than 5 kW – – 26.93
D-2(a) Agricultural Tube Wells 200.00 – 16.60
000 Peak Off-Peak
D-1(b) SCARP 5 kW & above 200.00 29.88 22.60
D-2(b) Agricultural 5 kW & above 200.00 16.60 16.60
Under this tariff, there shall be minimum monthly charges of Rs.2000/- per consumer per month, even if no energy is consumed.
Note:- The consumers having sanctioned load less than 5 kW can opt for TOU metering.
E – TEMPORARY SUPPLY TARIFFS
E-1(i) Residential Supply – – 34.53
E-1(ii) Commercial Supply – – 30.64
E-2 Industrial Supply – – 27.91
For the categories of E-1(i&ii) above, the minimum bill of the consumers shall be Rs. 50/- per day subject to a minimum of Rs.500/- for the entire period of supply, even if no energy is consumed.
F – SEASONAL INDUSTRIAL SUPPLY TARIFF
 125% of relevant industrial tariff
Note: Tariff-F consumers will have the option to convert to Regular Tariff and vice versa. This option can be exercised at the time of a new connection or at the beginning of the season. Once exercised , the option remains in force for at least one year.
G- PUBLIC LIGHTING
G Street Lighting – – 29.93
Under Tariff G, there shall be a minimum monthly charge of Rs.500/- per month per kW of lamp capacity installed.
H – RESIDENTIAL COLONIES ATTACHED TO INDUSTRIAL PREMISES
H Residential Colonies attached to industrial premises – – 29.93
I – RAILWAY TRACTION
I Railway Traction – – 29.93

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Contact Us

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PESCO Complaint Cell

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Complaints (Call): 118
Complaints (SMS): 8118
PESCO Central Complaint Cell: 091-9212010
091-9212028
Peshawar Circle: 091-9212523
Khyber Circle: 091-9217576
Swabi Circle: 0938-221209
Swat Circle: 0946-9240367
Hazara-1 Circle: 0992-9310089
Hazara-2 Circle: 0997-920018
Mardan Circle: 0937-9230288
Bannu Circle: 0928-613173
Chief Engineer Operations: 0330-9971040
SE Bannu Circle: 0330-9970106
SE Mansehra Circle: 0330-9970730
SE Abbottabad Circle: 0330-9970104
SE Khyber Circle: 0330-9970102
SE Swabi Circle: 0330-9970108
SE Swat Circle: 0330-9970105
SE Peshawar Circle: 0330-9970101
SE Mardan Circle: 0330-9970103

FAQs

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What is a detection bill ?

A ‘Detection Bill’ is served for:
1. illegal abstraction of electricity or consumption of energy;
2. direct hooking and
3. on account of slowness etc.
Detection bill for dishonest abstraction of electricity is assessed strictly in accordance with the provisions of section 26-A of the Electricity Act, 1910.
In case of direct hooking, whoever is found to have connected his installations, appliances and apparatus with the works of licensee (PESCO), for the purpose of supply of energy without its written consent, commits an offence to be prosecuted under section 39 and 39-A of the Electricity Act 1910, which requires an FIR to be lodged with Police. Further to compensate the loss sustained on account of theft of electricity, in pursuance of provisions of section 48 ibid, a detection/assessment bill is to be served, as per laydown procedures. The owner or occupier of the premises which are found, for the time being, connected illegally for the purpose of supply of energy with the works of licensee are liable for the payment of detection/assessment bill prepared and served.
Detection bill on account of slowness is to be served for slowness observed in the meter on mechanical or technical ground. Slowness is checked either with a Check Meter or by getting the meter tested with a appropriate testing equipment. Slowness is only attributed to mechanical or technical faults where ascertained that element of dishonest abstraction or consumption of energy is not involved. Charging on account of slowness continues till the meter is replaced. The period and amount of energy supplied to the consumer is determined/assessed after considering results of Check Meter/testing equipment, consumption pattern, sanctioned load, connected load or any other suitable criteria of the connection.
Although utmost care is exercised in the preparation of detection/assessment bill, however if at all you find any discrepancy or you have any other reservation, please report to your concerning officer
Remember to clear your dues immediately or your electricity connection may be disconnected.

I have constructed new house. How can I get an electricity connection at my place?

Dear customer “Application and Agreement” Form commonly known as A&A form is used to apply for new connection …

I was receiving petty bills for the last two months, all of sudden this month I have received a huge bill. What can be the reason ?

Checking the digits on your electricity utility meters never hurts, especially when the benefits involve saving energy and money. By learning how to read your electric meter, you can monitor your efforts and avoid being over charged or undercharged by the utility company .
Electricity meter are read once a month on the date given on your consumer electricity bill column No. 9. If you know, your meter has not been read, inform your subdivision.
If you observe a sizable difference when comparing the reading, this could result over charge or under charge in your next bill. In either case, please get it corrected.

What is a slab benefit ?

Slab benefit is automatically computed by the computer on bills containing accumulated consumption charges, on being undercharged due to wrong assessment in the past and the fault of not billing the consumer for actual consumption regularly every month or of under assessment in the past lies with the department

Where from I can get installments on my bill ?

Installments are not admissible at running bill. However installments can be given on arrears of electricity dues outstanding against the consumer and whenever electricity dues are allowed to be paid in installments, interest is charged at the prevailing bank rates.
In case of general connections for arrears amounting to Rs. 2,000. SDO is competent for not more than three equal monthly installments. Arrears amounting to Rs. 10,000. XEN is competent for not more than three equal monthly installments. Arrears amounting to Rs. 100,000. SE is competent for not more than four equal monthly installments. CEO is competent for not more than six equal monthly installments.
It is to be noted that the powers are only exercised in genuine and deserving cases and where the consumer has not defaulted in payment during the last six months. A written undertaking from the consumers concerned is obtained which should say that he would pay the installment bills, along with the current consumption bills regularly and he will not make any further request for the recovery of the electricity dues by installments as a condition precedent to his retaining the electricity connection.

Electricity at my place was disconnected due to nonpayment. Now that I have cleared my dues, How can I get my place reconnected?

All the disconnected consumers are reconnected only after clearance of outstanding dues. A reconnection order (RCO) is authorized by concerning Customer Services Officer (CSO) …
In case of arrears of electricity dues from the defaulting disconnected consumers applying for reconnection and installments, a written undertaking will be obtained on a stamped paper of the required value to the effect that until the arrears are cleared in full, along with his current consumption charges, his premises is liable to be disconnected forthwith due to nonpayment of any installment or current consumption bill. For reconnection apart from other formalities fresh security deposit is also to be paid, at the prevalent rates and you will have to execute fresh agreement as a condition precedent to obtaining reconnection. Supply to the premises will be restored only on the payment of first installment and completion of all other necessary formalities.

I have received arears on my bill, whereas I have nothing outstanding, what can I do now?

If arrears have been included erroneously, you can get it corrected, on showing your previous bill’s bank receipt, from subdivision, customer service centers or from the bank branch while depositing your bill.
Learn how to read your electric meter.

For the last few months I am receiving very heavy bill, how can I trim my costs?

You can determine how many watts an electrical device uses or the total amount of electricity being used at a particular point of time.

I have a domestic connection but now I want to open a Boutique at my place, am I required to get my Tariff changed?

Yes, however, change of tariff is permissible only on running connection and where technically feasible ..

I have installed new plant at my shop, now how can I get my load extended?

A&A form is used to apply for the extension of load. On depositing the difference …

I am receiving defective estimated (def est) reading on my bill, what is that?

If your meter is declared defective, you would be receiving an assessed bill based on your consumption during the corresponding months of last year, that is estimated bill due to defective meter at your premises, which should be replaced immediately. It is the policy of the company, on observing a defect in the meter, a ‘Check Meter’ is installed immediately, so that accurate electricity consumption is measured and correctly charged. However due to certain unavoidable circumstances, if Check Meter is not installed you would be receiving estimated bills marked ‘def est’. It is further added that on the same bill age of defective estimated bills is also recorded and if your meter is not replaced within 2 to 3 months you should contact your subdivision.

My house is 60 meters away from the existing pole, how much I have to pay to get an electricity connection?

Lumsum charges policy for the new connection is given here.

I have bought this place recently, the bills I receive are in the name of previous owner, how can I get it corrected?

Change of name is applied in the same manner as prescribed for new connection …

I have a seasonal guest house in Muree, I want to get it seasonally disconnected?

A premises can be temporarily disconnected at the written request of the consumer for a specified period. In this event you are required to … more details

I want to get my sanctioned load reduced, do I have to pay anything extra?

Difference of security deposit on revised/current rates is not to be charged for reduction of load.

In my area there are frequent problems of electricity shutdowns, where to go now?

Dear customer there can be number of reasons for the shutdowns, but the most frequent problem encountered is overloading of distribution system. In order to get it rectified please contact your sub divisional officer, who will be able to indicate exact nature of problem in your area and remedy for that
 I can’t read your bill?

Dear customer our bill is very user friendly. You just need to understand the format of our bill for your convenience, we have explained the format.

Where to find my concerning customer services officer?

Dear customer in the column No. 34 of consumer electricity bill. The name of the division is written where your concerning Customer Services Officer (CSO) sits. Contact details are available.

I have not received my bill?

Dear customer duplicate bills are available at our customer service centers. If you are frequently not receiving your bills in time, please contact your sub divisional office.

Your helpline is always busy, where to call now?

In case you are unable to contact, our local area helpline, please contact our central control center or

How can I get my connection shifted to a new place?

Shifting of connections is allowed on certain terms and conditions, where technically feasible ..

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