Customer Complaint Management System (CCMS)

July 14, 2021 by pescobill 3 Comments

What is Customer Complaint Management System (CCMS)?

Why not there is an alternate way to complaint against your electricity bill, about theft, misuse of allowed Tariff. For direct complaint to the Ministry of Power the GOVT of Pakistan introduced the Customer Complaint Management System (CCMS). Form this you can complaint and also can track your complaint

Customer satisfaction is very important to us. We would like to hear from you about our positive experience. Alternatively, if we have not met your service expectations, we also want to know. Our employees strive to take complaints seriously and resolve them as quickly as possible. You can make an oral or written complaint. We advise you to file your complaint in writing as accurate reporting is important to us in resolving your complaint quickly. You can also attach the relevant documents to the complaint.

Complaint channels:

Call our Contact Centre at 118 or sms at 8118
Email ccms@pitc.com.pk

How we handle your complaint:

Further Escalation:

If you feel that your complaint was not resolved in a satisfactory manner, you may escalate your concern in writing to: Head, Quality & Assurance

Email Address: qaccms@pitc.com.pk

How to Register Your Complaint Direct To Ministry of Energy

just click on the following links. It is a simple way to compliant and then track down your complaint

Registering New Complaint Track Your Complaint

Acknowledgement

Your complaint will be reviewed within 24 hours.

Investigation

We will investigate and contact the relevant parties for compliance.

Resolution

We will resolve your complaint within 14 days of receipt.
If the complaint requires a complex investigation, we will let you know about an extension.
You will receive notices from time to time based on your complaint status.

Area Electrified By SEPCO

July 13, 2021 by pescobill Leave a Comment

SEPCO (Sukkur Electric Power Company) has been formed by bifurcating HESCO, So that the supply of electricity can be in access of every single person of SEPCO region. SPECO has worked very hard and electrified the most of its area successfully. Following are the districts under SPECO jurisdiction.

Area Electrified By SEPCO

1. Districts Sukkur,

2. Ghotki

3. Khairpur

4. Kashmore / Kandhkot

5. Some portion of Rahimyar Khan District

6. Jacobabad

7. Shikarpur

8. Larkana

9. Kamber / Shahdadkot

10. Dadu some portion of Jamshoro District

11. Naushehro Feroze portion of Shaheed Benazirabad District.

SEPCO worker are on the mark to provide the best quality of services and covering it area to be electrified as soon as possible.

Geographical Area of SPECO

MEPCO Online New Connections

June 27, 2021 by pescobill Leave a Comment

MEPCO has introduced new reforms for the betterment of its consumers. MEPCO has started online new connection facility for its costumers.

Now you can apply online from your home. You can apply for domestic, commercial and agricultural connection by just one click.

Here is a online new connection link. Just click on it and follow the instruction. Fill up the form online and submit it online. It is easy way to apply for new connections online. Firstly MEPCO has introduced this facility in thirteen division. Soon it will be in the whole region of MEPCO.

MEPCO Online New Connections

How to get Pesco Bill by SMS or Email

June 11, 2021 by pescobill 2 Comments

How to get Pesco Bill by SMS or Email

Dear Customer,

You are a landlord or tenant. Register your data now to get your electricity bill, load shedding and other useful information. So that you can be provided timely information via SMS or email. Thank you

In today’s world, many utility companies offer the option for customers to receive their electricity bills via SMS or email instead of traditional paper bills sent through the mail. This option has several benefits for both customers and utility companies.

For customers, receiving their electricity bill via SMS or email is a convenient and efficient way to keep track of their utility expenses. They can easily view and manage their bills from their mobile devices or computers without having to wait for a paper bill to arrive in the mail. This method also reduces the risk of paper bills getting lost or misplaced, which can lead to late payment fees.

For utility companies, sending bills via SMS or email is a cost-effective option that can reduce the expenses associated with printing and mailing paper bills. This method also helps to reduce the environmental impact of paper bills, as it eliminates the need for paper, ink, and other resources.

To receive electricity bills by SMS or email, customers typically need to sign up for this service with their utility company. Once enrolled, customers will receive notifications of their electricity bill due date and amount via SMS or email. They can then make payments online, via mobile devices or in-person, depending on the payment options offered by their utility company.

Overall, receiving electricity bills by SMS or email is a convenient, efficient, and environmentally friendly option that benefits both customers and utility companies. It saves time, money, and resources, while also helping to reduce the impact of paper bills on the environment.

Just follow the simple steps and register yourself about all the information you need to know about your pesco online bill via sms or email. Its a free to get latest information about your bill.

Click the link below to register

Register Here

Reward for Theft Reporting

June 1, 2021 by pescobill Leave a Comment

POLICY REGARDING REWARD FOR REPORTING THEFT OF ELECTRICITY AND INCENTIVE FOR DETECTING THEFT OF ELECTRICITY

1.Checking to at least rule out theft, unscrupulous extraction or use of electricity by consumers, and in the end, WAPDA decided to create a system to report / detect or detect electricity theft or reward and reward theft.

2.Standing operating procedures (SOPs) come into force on 01.01.2000. Letter No. 1467-1672 / GMCS / D (R&CP) / 57118 dated 11/14/1988 Letter No. 265-486 / GMCS / D regarding the article issued by GM (CS) (R&CP) / 57118 dated: 02.06.1989, letter No. 1141- 1268 / GM ~ S \ ‘D (R&CP) / 571 18 Date: 20.06.1991 and Letter No. 3299-378 / GMCS / DG \’ (R&CP) 57 ‘57118 dated 22.09.1997 will be considered suspended. according to SOP as of 01.01.2000.

3. How much can be Payable

A maximum of 10% of the invoiced tracking invoice will be distributed as a reward and incentive prize. Disclosures provided as a result of the report will be paid for by a maximum of 5 representatives out of 3111 representatives. The remaining 5 invoices from the lost account will be received and refunded as Part 1 and Part IL Collateral, which contains payment details and procedures for:

I)

INCENTIVE FOR REPORTING THEFT OF ELECTRICITY

4. Who can get reward.

This bonus will be paid to anyone reporting electricity theft, provided the theft is verified and a disclosure invoice is issued to be used for criminal / illegal users. The value of the prize will be a fixed percentage of the refund amount and will be paid by check or cash. The following persons are entitled to remuneration: a. public
b . Government Employees
c. Employees of autonomous, semi autonomous and corporate bodies
d. WAPDA Employees whether Regular, Temporary, on Daily Wages, on Contract or on Deputation except those employees whose job description and charter of duties includes checking/detecting theft of electricity except those employed on intelligence duties.

5. Criteria For Incentive

The reward payable to the Reportee shall be in accordance with the amount contained in Table-I below.

Sr. No.	RECOVERED AMOUNT	Incentive	MAXIMUM PAYABLE
1	Amount upto and including Rs.5,00,000/-	5% of the recovered amount	Rs.25,000.00 (Twenty Five Thousand)
2	Amount from Rs. 5,00,001 upto and including Rs10,00,000/-	Rs. 25,000.00 plus 2.5% of the recovered amount exceeding Rs. 5.00 lacs	Rs. 37,500.00 (Thirty Seven Thousand Five Hundred
3	Amount from Rs. 10,00,001/- upto and including Rs. 20,00,000/-	Rs. 37,500.00 pIus 1.25 % of the recovered amount exceeding Rs 10.00 lacs	Rs. 50,000.00 ( Fifty Thousand)
4	Amount from Rs. 20,00,001/- upto and including Rs 50,00,000/-	Rs. 50,000.00 plus 1% of the recovered amount exceeding Rs. 20.00 lacs	Rs. 80,000.00 (Eighty Thousand)
5	Amount exceeding Rs. 50,00,000/-	Rs. 80,000.00 pIus 0.75% of the recovered amount exceeding Rs. 50.00 lacs	To be calculated

6. Budget Head

Each DISCO and GM (M&S) will open a Budget Head Account titled Reward and Incentive. Budgetary Provisions will be made annually by the Authority on demand basis so that the requirements of Rewards/Incentive are met from this Budget Head.

7. Procedure For Theft Reporting

Any eligible person may lodge a report in person by telephone or in writing to any of the under mentioned officers authorized to receive such reports.
1. (1) Authorized Officers – DISCO’S
  1. (a) Chief Executive of DISCO’S.
  2. (b) Director Commercial and Dy. Director Surveillance of DISCO’S.
  3. (c) All SE’s (Operation) Circle, All XEN’s(Operation Division and All. SDO’s (Operation), Subdivision of DlSCO’s
2. (2) Authorised Officer WAPDA HQ
  1. (a) General Manager (M&S) WAPDA House Lahore Reports received by the Chairman, Dy. Chairman and Members of the Authority etc. will be handled by GM (M&S).
  2. (b) Genera Manager (lnt) WAPDA I-louse Lahore including Deputy Directors Intelligence deployed in the field.
  3. (c) Directorls Surveillance of GM (M&S) located in Peshawar, lslamabad/Rawalpindi, GujrarwaIa, Lahore, Faisalabad, Multan, Hyderabad and Deputy Director Surveillance Quetta.
  4. (d) Director, Chairman WAPDA Complaint. Cell, G-7, Wapda House, Lahore.
Essential InformationThe report by a reportee must contain under mentioned essential information to locate the Consumers indulging in theft.
1. 1. Reference Number of the Consumer if known.
  2. Locality/Address of the Consumer.
  3. Category of Consumer, i.e. Domestic, Commercial, Industrial, Tube well etc.
  4. Mode of theft and time of theft if known.
Availing The Reward
1. If the reportee wishes to avail the Reward, it will be necessary for the reportee to:
  1. Indicate whether or not he/she wants the report to be treated as confidential.
  2. Give his name, address, telephone number and photocopy of the National Identity Card.

[Read more…]

Organization Chart of PESCO

May 29, 2021 by pescobill Leave a Comment

Here is useful information about the basic structure of Pesco Company. The Organization structure chart given below.

Organizational Chart of PESCO

Click on the image to expand.

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PESCO Mission and Vision

May 28, 2021 by pescobill Leave a Comment

Mission

Our mission is to provide a complete power distribution line that grows with our customers. We are committed to the safety and satisfaction of our employees and are committed to our communities. We adhere to individual standards, values and ethics.

Vision

Achieve and maintain a high degree of efficiency, reliability and responsiveness as a public service organization for many clients.
The safety of the population and employees of the company will be our top priority.
Maintaining and expanding your business, employees and customer base will be essential.
The key to our success will be building modern business relationships inside and outside our local distributor.

Objectives

Maintain, expand and expand a cost effective and efficient distribution system as needed to properly meet our customers’ electricity needs.
To meet the established NEPRA performance standards for voltage and frequency variations, tripping, breakdown, line loss, etc.

♦To continue certain public service obligations including the following:

Installation of main switchgears.
Maintain service reliability.
The safety of the population and employees of the company will be our top priority.
Define instant contacts for new users to ensure open access for everyone.
Digitize and automate your company.

♦Leading an organization through major cultural change w.r.t.

Improve the quality of service.
Reduce theft and improve business performance.
Updated according to customers’ requirements.

♦Attempting to set tariffs higher than the cost of delivery to ensure a reasonable return on investment.

♦Raise the morale and professionalism of our employees.

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Register Complaint Online

May 28, 2021 by pescobill 29 Comments

Complaint Cell

You can register you complaint though a phone call are by send e-mail on the following address. Instead of simple consumer complaint but all so complaint against theft of electricity. As a nation it is our duty to inform the higher authority about theft. For any sort of complaints, please feel free to contact the following numbers:

UAN: 111-000-128, 9212010, 9212028, 9212037

Complaints can also be launched at following email addresses:

Billing Complaints: billing.pesco@gmail.com

Theft Reporting: theftreport.pesco@gmail.com

Other Complaints: complaintpesco@gmail.com

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How To Save Electricity

May 22, 2021 by pescobill Leave a Comment

12 Golden Rules To Save Electricity

Turn of all the unnecessary light.
Plug off charger after you cell is fully charged.
Use energy saver instead of ordinary lights.
In offices use sun light as much you can during office time.
Rare use of much electricity devices such as( Air conditioner, Iron, Electric Heater, Water Pump, Microwave, Electric Kettle, and Washing machine) .
Less use of electricity during Peak time.
Always use AC at 26c°.
Never putt devices on standby mode.
In shopping malls use less lights.
Use less electricity equipment’s in industry.
Turn on light when consumer arrives otherwise use of needy lights.
Use standardized cable in wiring to save energy.