Peshawar Electricity Supply Company (PESCO) is providing all the required online services to its consumers. PESCO is providing online services from payment and downloading of duplicate bills to online help services. Here, on this platform, we will tell how one can access PESCO Helpline.
What is PESCO Help Line
A PESCO Customer help line, also called a Pesco customer service line or a PESCO customer support line, is a telephone number that customers can call to get assistance with products or services. These lines are typically staffed by trained customer service representatives who are able to answer questions, provide information, and resolve problems that customers may be experiencing.
A customer helpline can be an important tool for companies to ensure that their customers are satisfied with the products and services they provide. In addition to addressing immediate concerns, customer service representatives can also gather feedback and use it to improve the overall customer experience. They can also provide an opportunity for cross-selling or upselling.
There are several types of customer help lines, including toll-free numbers, local numbers, and international numbers. Toll-free numbers, also called 800 numbers, allow customers to call the help line without incurring long-distance charges. Local numbers are used to reach a customer service representative in a specific area, while international numbers are used to reach representatives in other countries.
In addition to traditional telephone-based customer help lines, many companies now also offer assistance through other channels such as email, live chat, and social media. Self-service options such as FAQs and knowledge bases are also commonly used to assist customer on their own. Some companies also use Artificial Intelligence(AI) powered chatbots to provide quick and efficient assistance to customers 24/7.
It is important for companies to make sure that their customer help lines are easily accessible and that customers are able to reach a representative quickly and easily. Additionally, companies should ensure that the representatives on their customer help lines are well-trained and equipped to handle a wide range of customer concerns.
PESCO Helpline Numbers & Email Addresses:
Here is the complete list and numbers with emails are given below. In case of emergency and complain you can approach following PESCO UAN and email addresses:
| Helpline | 111-000-128 |
| Suggestions | pescosuggestions@gmail.com |
| Billing Complaints | billing.pesco@gmail.com |
| Theft Report | theftreport.pesco@gmail.com |
| Other Complaints | complaintpesco@gmail.com |
PESCO’s Respective Circles Numbers
| Peshawar | 091-9212523 |
| Khyber | 091-9217576 |
| Mardan | 0937-9230288 |
| Swabi | 0938-221209 |
| Swat | 0946-9240367 |
| Abbottabad | 0992-9310089 |
| Mansehra | 0997-920018 |
| Bannu | 0928-613173 |
Pesco Bill Helpline FAQs
How low voltage issue can be solved in area?
To solve low voltage issue in your area kindly contact SDO/XEN/SE of your area. They will see the problem behind this and refer to PESCO Headquarters for augmentation work.
What can be done to extend load of electricity for commercial purposes?
PESCO offers an A & A form for the extension of load:
To extend your load you would have to deposit the difference of security between sanctioned load and applied load. Apart from this, you’ll also have to pay the following charges:-
- Cost of material required for electricity load extension.
- If you have availed any kind of subsidy or benefit in capital connection cost while getting the new PESCO Connection, you’d have to pay that.
What can be done when you are getting the PESCO bills on the name of the previous house owner?
The procedure for name change is just as same as prescribed for new connection.
What can be done when your new PESCO electricity meter runs faster than the older one?
The reason behind this is that the new meter is working properly and in a perfect way. While, the old meter became slow and sluggish with the passage of time or due to the internal issues or external factors.
How can the dangerous wires and poles can be removed from the doorway to avoid any kind of unhappy incident?
As the poles and electricity wires were installed before the construction of buildings of houses. So, if anyone wants to relocate the poles and wires, they have to visit the executive engineer operation of your area, they will prepare the chart containing the estimates cost for the relocation of poles and wires. That cost will be paid by the applicant.
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