Consumer Service Manual Archives

Fuel Price Alert!

December 10, 2021 by pescobill Leave a Comment

Fuel Price Alert!

The NEPRA has announced fuel price adjustment for the month of October 2021 in the billing cycle of December 2021 @ Rs. 4.69 per Unit which is highest rate in the history of fuel price adjustment ever made in history. Which will great burden to the people of Pakistan.

For example if a consumer has consumed 100 units in the month of October 2021 he will have to pay 100*4.69= Rs .469 extra along with his current month bill. The amount will be displayed in the column of Fuel Price adjustment.

Load Shedding Schedule

September 1, 2021 by pescobill Leave a Comment

Online Load Shedding Schedule

Pescobill.net provide the consumers the latest update about all the load shedding schedule. You can easily check load shedding schedule with your reference number. Just follow the link and enter your 14-digit number in the box and there will be all about your required information.

Click the given link Below and Follow The Steps to check out the load shedding schedule.

⇒Load Shedding Schedule

When the welcome to Roshan Pakistan Portal is opened then follow as shown in details below.

1.Load Management:

Click on the load management icon as shown in picture.

2. Enter Your Reference Number:

Now enter your 14-digits reference number in the box as shown in pic 2 and then press enter button to continue.

3. Feeder Status:

When you will enter your reference number then pressing enter button you will find the following screen that will show you the following things

The name of your feeder and its number and for the most and necessary the status of your feeder that pointed out with number 4 will tell you, is your feeder is on or off.

4. Details:

In this picture you will see the all required information about load shedding as shown in the pic below. The of AM and PM. Load shedding schedule

of tomorrow, today and yesterday with hourly basis.

It is a simple way to find out what the load shedding schedule of electricity in your area so you can manage your planning as according to the load shedding schedule.

Consumer Service Manual

August 14, 2021 by pescobill Leave a Comment

THE AIMS AND OBJECTIVE OF CONSUMER SERVICE MANUAL

Following are the main aims and objective of the consumer service manual. To make sure that a consumer which is going to avail the electricity facility must be aware of the duties and liabilities imposed on him on the behalf of company and toward the company. The Consumer Service Manual lays down the instructions in pursuance of Section 21 (d) of the Regulation of Generation, Transmission and Distribution of Electric Power Act, 1997
read with Rule 9 of the NEPRA Licensing (Distribution) Rules, 1999 which shall be administered by a distribution licensee, O&M Operator, Electric Power Supplier, Authorized Agent, as the case may be, to ensure safe, effective and reliable supply of electric power to consumers. Pursuant to sub rule 6 of the ibid rule the Authority may from time to time direct the licensee to revise the Consumer Service Manual in such manner and with
respect to such details as the Authority may direct, provided that the licensee shall not be required to revise Consumer Service Manual in a manner which may cause the licensee to be in breach of Laws or the applicable documents.

NECESSITY OF CONSUMER SERVICE MANUAL.

The Consumer Service Manual is applicable to all consumers served by the distribution licensee (DISCO to insert its name), O&M Operator, Electric Power Supplier, Authorized Agent, as the case may be, including the Bulk Power Consumers and includes, without limitation to the following matters, namely:

FORM AND HOW TO APPLY FOR CONNECTION.

Form and manner of application by the consumer for obtaining electric service connection, along with detail of documents to be submitted in support of the application.

FEE AND DN(DEMAND NOTICE) CHARGES.

Lees and charges for connection, installation of meters, other facilities for connection and reconnection.

METHOD TO INSTALL THE ELECTRICITY METER.

Procedure and manner for installation of meters and other facilities for connection.

TIME PERIOD FOR A CONNECTION.

Time frame for providing service connection to consumers. Procedure and manner for billing, time limit of payment of bills and procedure for
collection of bills. Procedure for issuing disconnection notice to consumer for non-payment of bills and the procedure thereof for disconnection of electric supply in case of non-payment) and reconnection after payment of outstanding dues.Collection of arrears upon or following reconnection.
Procedure for disconnection and the charges for illegal abstraction/theft of electric power or for use of electric power for purposes other than those specified in he application for connection and service.

TO READ MORE ABOUT CONSUMER SERVICE MANUAL PLEASE DOWNLOAD IT FORM THE FOLLOWING LINK.

Consumer Service Manual2021